STORE POLICIES
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
SHIPPING & DELIVERY
Standard Shipping Rates:
- US orders under $150: $9.99 flat rate
- US orders $150+: FREE shipping
- Canada: $29.99 flat rate
- International: $79.99 flat rate
Expedited Shipping Options:
- USPS Priority (or comparable): $19.99
- USPS Overnight Express (or comparable): $39.99 *Please note: Express delivery typically arrives next day but may take up to 2 days. We cannot guarantee next-day delivery. Not all items are available for expedited shipping.
Special Shipping Considerations:
Partner Brand Products: Select items are fulfilled directly by our brand partners and have separate shipping rates that will be displayed at checkout. These items do not qualify for our standard free shipping threshold.
Furniture & Oversized Items: May have additional shipping charges beyond our standard rates. We will contact you if additional charges apply.
Product-Specific Rates: Some items may have different shipping rates as noted on their product description pages.
Processing & Delivery Times:
US Orders: Typically process within 2-4 business days before shipping. Please factor in processing time when selecting your shipping method. For example, 2-3 day shipping means 2-3 days after the 2-4 day processing period.
International Orders: Allow 7 days for processing, plus shipping time. For time-sensitive orders, contact us to discuss expedited processing options.
Important Notes:
- Orders may arrive in multiple packages as products ship from different warehouses
- We cannot guarantee item availability but will contact you immediately if items are unavailable
- For time-sensitive orders, please note your required delivery date in the checkout comments or contact us directly
- We will contact you if any shipping issues arise
Can I Cancel my Order?
Orders begin processing immediately after checkout and cannot be cancelled once placed.
However, we accept returns and exchanges on eligible items within 7 days of delivery. To return an item:
- Contact us to obtain a Return Authorization (RA) number
- Ship the item back unused with all original tags, packaging, and materials intact
- Once received and inspected, we'll issue a store credit for the item total (shipping charges are non-refundable)
RETURNS & EXCHANGES
How to Request a Return:
- Contact us within 7 days of receiving your order to request a Return Authorization (RA) number
- Include your order number and details about the item(s) you wish to return
- We'll respond promptly with return instructions
- Ship your return postmarked within 7 days of receipt
Important: Packages without an RA number will be refused and returned to sender.
Return Credit:
All approved returns receive store credit only - no cash refunds or exceptions.
Your store credit will be the item price minus shipping costs:
- Clothing & accessories: Minimum $9.99 deduction (or actual shipping cost if higher)
- Furniture & oversized items: Actual shipping cost deducted
Exchanges:
We process all exchanges as returns with store credit. Here's how it works:
- Return your original item following the process above
- Receive a store credit code
- Place a new order for your replacement item
- You pay shipping both ways (return shipping + new order shipping)
Return Conditions:
Items must be:
- Unused and in original condition
- Include all original tags and packaging
- Shipped with insurance and tracking (we're not responsible for lost or damaged returns)
Final Sale Items (No Returns or Exchanges):
- Custom made or made-to-order items
- Personalized items
- Sports apparel and accessories
- Holiday and occasion items (Halloween costumes, birthday items, etc.)
- Treats and edible items
- Orders placed with promo or coupon codes
Damaged, Undeliverable & Refused Shipments
If your order arrives damaged, contact us immediately. To process a damage claim, you must provide:
- Photos of all damaged areas of the item(s)
- Photos of ALL packaging materials
- Damage notation on the freight bill receipt (if possible)
Important: We cannot process damage claims without photos and saved packaging materials. Please inspect your order upon delivery and document any damage right away.
Refused Shipments:
If you refuse delivery of your order:
- A 50% restocking fee will apply
- You are responsible for all shipping charges (both ways)
- We are not responsible for tracking, return condition, or receipt of refused packages
Undeliverable Shipments:
If your package is returned as undeliverable due to an incorrect address:
- A 50% restocking fee will apply
- You are responsible for all shipping charges
- We are not responsible for tracking, return condition, or receipt of undeliverable packages
Please double-check your shipping address at checkout to avoid these fees.
Delivery Timeframes:
Shipping times are estimates only. We have no control over carrier delays and cannot guarantee delivery within estimated timeframes. For weather delays, carrier issues, or other shipping questions, please contact the shipping carrier directly with your tracking number.
For standard returns or exchanges, please see our Returns & Exchanges policy above.
Holiday Return Policy
Gift Items purchased from December 1 through December 24 can be returned for store credit or exchanged by December 31st. All other conditions of our standard return policy apply.
Viewing Orders
To view your order history, track shipments, and manage returns:
- Go to our website and click "Account" or "Log In" in the top menu
- Log in with the email address you used at checkout
- If this is your first time logging in, click "Create Account" and use your order email to set up your password
- Once logged in, you can view all past orders, tracking information, and order details
Don't have the login link handy? Check your order confirmation email - it includes a direct link to view your order status.
Need Help?
If you're having trouble accessing your account or viewing an order, contact us with your order number and we'll assist you.
Copyright & Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and code, is the property of Rockstar Puppy Boutique and is protected by United States and international copyright laws.
Permitted Use:
You may:
- Browse and view our website for personal, non-commercial purposes
- Print or save pages for your own reference
- Share product links on social media
- Place orders and make purchases
Prohibited Use:
You may not:
- Copy, reproduce, or distribute our content for commercial purposes
- Use our images, text, or graphics on other websites without permission
- Remove copyright notices or proprietary marks from any materials
- Scrape, data mine, or automatically collect information from our site
Questions about using our content? Contact us for permission requests.
© 2025 Rockstar Puppy Boutique. All rights reserved.
Trademarks
Rockstar Puppy Boutique, our logo, and other marks displayed on this site are trademarks or registered trademarks of Rockstar Puppy Boutique. Unauthorized use of any trademarks or brand elements is prohibited.
Warranty Disclaimer
This website and all products sold through it are provided "as is" without warranties of any kind, either express or implied.
To the fullest extent permitted by law, Rockstar Puppy Boutique disclaims all warranties, including but not limited to:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free website operation
- Accuracy or completeness of website content
We do not guarantee that this site will be free from viruses, errors, or other harmful components.
Note: Some states do not allow limitations on implied warranties, so these limitations may not apply to you.
Product Warranties:
Products may be covered by manufacturer warranties. Contact us for specific warranty information on individual products.
Limitation of Liability
Rockstar Puppy Boutique is not liable for any special, indirect, incidental, or consequential damages resulting from the use of (or inability to use) this website or any products purchased through it, even if we have been advised of the possibility of such damages.
Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
Pricing Errors
If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any orders placed at the incorrect price, even if the order has been confirmed or your payment has been processed. If your payment was already charged, we will issue a full refund to your original payment method.
Communications & Notifications
We may contact you via email, site notifications, or other reliable methods using the contact information you provided during checkout or account creation. Please keep your contact information up to date.
Acceptable Use Policy
When using our website, you agree not to:
- Harass, threaten, or use abusive language toward others
- Impersonate our staff, other customers, or any other person
- Post or distribute illegal, defamatory, obscene, or threatening content
- Violate others' privacy, intellectual property rights, or other legal rights
- Use the site for unauthorized commercial purposes or spam
- Upload malicious code or attempt to disrupt site functionality
We reserve the right to remove content or restrict access for anyone who violates these terms.
User-Generated Content
If our site allows customer reviews, comments, or other user-generated content, please note:
- We do not review all user submissions in advance
- We are not responsible for content posted by users
- We reserve the right to remove any content that is abusive, fraudulent, misleading, violates intellectual property rights, or is otherwise objectionable
- You are responsible for any content you post
Indemnification
You agree to indemnify and hold harmless Rockstar Puppy Boutique, its owners, employees, and service providers from any claims, losses, damages, or expenses (including legal fees) arising from:
- Your violation of these terms
- Your use of the website
- Any activity conducted through your account
Third-Party Links
Our website may contain links to third-party websites for your convenience. We have no control over these external sites and are not responsible for their content, privacy practices, or policies. You access third-party sites at your own risk.
If you encounter a broken link or have concerns about a linked site, please let us know.
Changes to Terms
We reserve the right to update these terms at any time without prior notice. Continued use of our website after changes constitutes acceptance of the updated terms. Sections relating to copyright, trademarks, disclaimers, liability limitations, and indemnification survive any termination of these terms.