STORE POLICIES

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Shipping & Delivery
Unless otherwise stated on the product description page, Orders within the US under $100 ship at a flat rate of $7.95, and orders within the US that are $100+ ship free. Orders to Canada and Mexico ship at a flat rate of $12 unless otherwise specified in the product description. All other International orders ship at a flat rate of $35 - Shipping Rates Sometimes BUT NOT ALWAYS apply to Furniture and Over-Sized Items. If you order furniture or another Over-Sized item, we may contact you about additional shipping charges.For faster delivery, you have the option to upgrade your shipping method to USPS Priority or comparable method for $9.99 or USPS Overnight Express or comparable method for $30. Although Overnight Express usually arrives the next day, in some cases Express Mail will arrive in 2 days. We cannot guarantee that your order will arrive the next day. *Not all items are available for overnight or expedited shipping. If there is a shipping problem, we will contact you. International Orders ~ *Please Allow Additional Shipping Time for ALL International Orders. The processing time for International orders is 7 days so please factor in the processing time. For example, if your shipping method states 2-4 business days then you should expect your order in about 11 days. If your order is time sensitive, we can take a look at getting your order processed within 1-2 days on a case by case basis. If you need your order by a certain date, it is always best to specify the date in the comments section at checkout or call us directly to make sure your order arrives on time. *note Orders within the US usually ship within 2-4 business days, but we do not guarantee that they will ship within 2-4 business days. Please factor in the "order processing time" when selecting your shipping method at checkout! For example, if you select 2-3 day shipping, you also need to factor in the 2-4 day processing time before the order ships. If you need your order by a certain date, it is always best to specify the date in the comments section at checkout or call us directly to make sure your order arrives on time. We have many products that ship from different warehouses which can result in your order arriving in more than one package. We cannot guarantee the availability of an item, but we will contact you right away if the item/items in your order are not available. If your order is time sensitive, we recommend that you contact us so that we can check availability and estimated ship times.

Can I Cancel my Order?
Once you check-out, the order processing begins instantly and cannot be stopped. However, we do allow returns and exchanges on eligible items within 7 days of receiving your order. Just follow the instructions below to obtain an RA# and send any unused items, with all tags attached and original packing and we'll provide a store credit for your total, minus any shipping.

Returns & Exchanges
Please contact us by email to request an RA# ~ any package received without an RA# will be refused and shipped back to you. Returns and exchanges must be postmarked within 7 days of receipt. All returns and exchanges will be given store credit only. Please note that shipping fees are non-refundable. Returns and exchanges will be issued a store credit for the full price minus shipping. For shipping, a minimum of $7.95 up to actual shipping (if the actual shipping was more than $7.95) will be deducted from your credit for clothes and accessories. For furniture and larger items we will deduct actual shipping. ALL returns and exchanges are eligible for Store Credit ONLY, No Exceptions.If you are exchanging an item, you will be responsible for shipping fees associated with the exchange both ways (this means that you will be responsible to pay shipping to return the item to us, and you will be responsible to pay shipping to have the new item shipped to you).We are not set up to do exchanges, so all Returns (even if you are exchanging for another size) will be issued a store credit code and you will have to place a new order for the item that you are exchanging for.We are not responsible for any returns or exchanges that are damaged or lost in transit on the way back to us. We recommend that you insure your returns and ship your items using a method that provides you with a tracking number.The following items are final sale (no exceptions): All custom made and made to order items. All personalized items. All sports apparel and accessories. All holiday and occasion items such as Halloween costumes and Birthday items. All treats and edible items. All orders that were placed using a promo code or coupon code. We will gladly accept all other returns and exchanges.

Ordering
Orders can be placed online or by phone. Phone orders can be placed by calling 1-877-787-7907 ~ Orders begin processing immediately and once an order has been placed it cannot be canceled. We do however accept returns and exchanges within 7 days of receipt. Please review our return/exchange policy to see if your order is eligible for return or exchange.


Damaged, Undeliverable & Refused Shipments
damaged shipments - Contact us immediately if any part of your order is damaged upon arrival. For damaged items, we will need the following from you: Pictures of all damaged areas of the item(s) and ALL packaging materials. If you fail to produce pictures and/or save all packaging materials we WILL NOT be responsible for ANY damaged items. If possible, please notate any damage on freight bill receipt. refused shipments - There will be a 50% restock fee and you will be responsible for all shipping charges on any refused shipments. Please note we are not responsible or liable for the return, tracking, receipt or condition of refused shipments. undeliverable shipments - There will be a 50% restocking fee and you will be responsible for all shipping charges on any refused and/or undeliverable shipments. Please note we are not responsible or liable for the return, tracking, receipt or condition of refused shipments. To avoid this kind of hassle, be sure you enter your correct shipping address. *Shipping times are estimated, we have no control over the carrier and cannot guarantee that your package will arrive within the estimated time frame.If you would like to return or exchange an item, please refer to the instructions on the Returns/Exchanges page under the Customer Service Tab.


Holiday Return Policy
Gift Items purchased from December 1 through December 24 can be returned for store credit or exchanged by December 31st. All other conditions of our standard return policy apply.


Viewing Orders
You will need an account to view your orders. If you need to set up an account or login to an existing account, go HERE

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.rockstarpuppyboutique.com. The collective work includes works that are licensed to www.rockstarpuppyboutique.com. Copyright 2003, www.rockstarpuppyboutique.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.rockstarpuppyboutique.com or purchasing www.rockstarpuppyboutique.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.rockstarpuppyboutique.com or to purchase www.rockstarpuppyboutique.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.rockstarpuppyboutique.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of www.rockstarpuppyboutique.com used in the site are trademarks or registered trademarks of www.rockstarpuppyboutique.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.rockstarpuppyboutique.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.rockstarpuppyboutique.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.rockstarpuppyboutique.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.rockstarpuppyboutique.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.rockstarpuppyboutique.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.rockstarpuppyboutique.com product is mistakenly listed at an incorrect price, www.rockstarpuppyboutique.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.rockstarpuppyboutique.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.rockstarpuppyboutique.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.rockstarpuppyboutique.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.rockstarpuppyboutique.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.rockstarpuppyboutique.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.rockstarpuppyboutique.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.rockstarpuppyboutique.com products) must be commenced within one (1) year after the claim or cause of action arises. www.rockstarpuppyboutique.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.rockstarpuppyboutique.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.rockstarpuppyboutique.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.rockstarpuppyboutique.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.rockstarpuppyboutique.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.rockstarpuppyboutique.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.rockstarpuppyboutique.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.rockstarpuppyboutique.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.rockstarpuppyboutique.com may link to sites operated by third parties. However, even if the third party is affiliated with www.rockstarpuppyboutique.com, www.rockstarpuppyboutique.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.rockstarpuppyboutique.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.rockstarpuppyboutique.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).